FAQ

SHIPPING

TRACKING

You will receive a tracking link for your blind once it is shipped.

ORDERS

ORDER CONFIRMATION

Once your order on our online store is completed, you will receive an order confirmation via the email address you have provided.

CANCELATION

Since your blind is custom-made for you, it is generally not possible to cancel orders. However, if you do have to cancel your order for some reason, please contact us within three business days. If your order is not yet being manufactured, we will cancel it for you (a 5% cancelation charge will apply).

GST

All our prices include GST.

PROCESSING TIMES

Usually your custom-made blind should be delivered within 3 weeks after your order.

INSTALLATION

INSTALLATION INSTRUCTIONS

All our blinds come with detailed installation instructions.

MOUNTING

Since different mounting surfaces require different materials, we do not supply screws and fasteners with your order. Get in touch with us if you are unsure what screws to use for your mounting surfaces.

HELP

If you encounter any problems during installation, just give us a call.

PROFESSIONAL INSTALLATION

If you are interested in having your blinds installed by us, please give us a call and we will arrange installation for you.

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